Frequently Asked Questions

Getting Started

Daily Practice, Revision & Progress

AI Grading & Feedback

Past Papers & Subjects

Plans & Pricing

Account & Technical

Privacy & Safety

Results & Effectiveness

Still have questions?

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Frequently Asked Questions

Getting Started

What is EC2 Excel?

Who is EC2 Excel for?

How do I get started?

How do I use EC2 Excel effectively?

Does EC2 Excel have an app?

Daily Practice, Revision & Progress

What is daily practice?

What revision notes do you have?

How do streaks and goals work?

Can I track my progress?

AI Grading & Feedback

How does the examiner-grounding work?

How does the AI grading work?

How accurate is the AI grading?

What if I disagree with the AI's marking?

Will AI grading replace my teacher?

Past Papers & Subjects

Which subjects does EC2 Excel cover?

Which exam boards are supported?

How many past papers are available?

Why does some content feel limited?

Plans & Pricing

Is EC2 Excel free?

What do I get on the free Starter plan?

How much does EC2 Excel cost?

What do the paid plans include?

How is payment taken?

Can I cancel anytime?

How do I cancel my subscription?

Do you offer refunds?

Account & Technical

How many people can use one account?

I signed up with Google. Why can't I log in with my email?

How do I change my password?

EC2 Excel isn't working. What should I do?

Privacy & Safety

Is my data safe?

Are my exam answers used to train AI?

Is EC2 Excel safe for younger students?

How do I raise a privacy concern?

Results & Effectiveness

Will EC2 Excel actually improve my grades?

Can I use EC2 Excel alongside school or tutoring?

Still have questions?